- With five folks, the Customer and Professional Services team is one of CIVHC’s largest and they have some impressive experience.
- Amy Andrews McMaster, Stakeholder Relations – educator, public speaker, and leadership coach
- Everett (Eddy) Costa III, D.M., Account Executive – honorable service in the United States Air Force, financial management, health care business development and consulting
- Kari Degerness, LNHA, Account Manager – health care administration in acute, post-acute, and dental care.
- Kristin Paulson, JD, MPH, VP of Programs and Analytics – health care law, research, and policy
- Lloyd Guthrie, MBA, Program Manager for Statewide Initiatives – executive leadership roles with large integrated health systems, multispecialty physician groups, and an HMO health plan
- Before joining CIVHC they had some pretty interesting jobs.
- Amy – apartment pool lifeguard (aka- all day kid care)
- Eddy – T-ball umpire
- Kari – working with her Dad in his Endodontic practice
- Kristin – taco stand cook
- Lloyd – carpenter’s helper at 12 years old (he was fired after 3 days)
- They are all world travelers, some of their most memorable vacation destinations include:
- Amy – backpacking in Thailand, Vietnam, and Laos
- Eddy – the Turkish Riviera
- Kari – Norway and India
- Kristin – Alaska
- Lloyd – Hawaii
- Not surprisingly, this group is full of readers – so much so, some couldn’t name their favorite books!
- Amy – My Grandfather’s Blessings, Daring Greatly, The Red Tent
- Eddy – Last of the Mohicans, The Patient is the New Payer
- Kari – loves historical fiction
- Kristin – Geek Love
- Lloyd – The Champ: The Story of Muhammad Ali
- These folks take an eclectic view on the sweeter things in life, especially their favorite desserts.
- Amy – French Fries (salt please)
- Eddy – Key Lime Pie
- Kari – Chocolate Mousse Cake
- Kristin – lemon things
- Lloyd – NY Style Cheesecake
Top 5 Successes
- Integrating subject matter experts into discussions with clients in order to facilitate actionable custom data requests.
- Discovering out-of-the-box ways CO APCD data can support innovative projects.
- Successful execution of recent CO APCD Rule Changes to enhance the value of the data submitted.
- Advancing the Triple Aim with an amazing group of professionals passionate about improving cost, quality, and health in Colorado.
- Partnering with Colorado State Legislators to make positive changes to health care delivery and costs in the state.
Top 5 Challenges
- Increasing the response rate on customer service surveys.
- Consolidating stakeholder needs into coherent and meaningful projects.
- Managing an exponential increase in non-public CO APCD data requests.
- Working to ensure that stakeholder projects meet the criteria for accessing custom CO APCD data.
- Helping stakeholders understand how claims data can (and cannot) be used.